A link has directed you to this review. This dream vacation has turned into more of a nightmare. If you cancel within 14 days of the trip there is no refund. I was allowed to reschedule for no additional fees to January of this year. They tried contacting Sandals and no response form the BBB complaint. The restaurant selection is varied, and no one could fail to find a pleasing, well prepared and well - presented meal at this resort. Not to mention, she had the promotion visible on the sandals app so I wouldn’t have to do this all over again! Unsubscribe at any time. Shop party, wedding or evening shoes and heels designed for any special occasion. In July, we decided on 9/28/2020. When we are able to travel next year, we will be using a different resort. This has to be the best vacation we have ever had!! Wonderful Riviera Oceanfront Luxury Suite and Views! I contacted ABC Channel 6 News Consumer Complaint in Philadelphia waiting to hear back from them to speak with Media. Enjoy an all inclusive Caribbean wedding at a Sandals resort. That's why we've replaced wedding packages with Customisable Weddings, making a very personal experience a personalised one for you. I used Red Lane Spas for a full body massage, facial and pedicure. Copyright © 2020 Consumers Unified LLC. Review tags are currently only available for English language reviews. I had reservations on November 20, 2020 through November 28, 2020 in Beachfront Butler suite. including while you were dining outdoors. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. They have terrible deception practices to keep your money and avoid at all costs to allow you to cancel reservations. Finally, during my week I met a few of us who managed to acquire injuries traveling the property, especially as steps are unevenly spaced, and , in several instances, strangely located. We especially loved the two person jacuzzi that we had in our bedroom, the double door balcony patio, and the bedroom double door terrace, which both overlooked the Caribbean Sea. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. ; the Riviera with analagous areas; and the beach and boardwalk, closely associated with the Riviera area. I don’t wear heels often, and when I do it’s for short periods of time. ConsumerAffairs is not a government agency. This is the version of our website addressed to speakers of English in the United States. Sandals is refunding me $3574.25. YIKES! The "Manor" includes villas with semi-private pools on the hillside above the beach area. This resort was paradise! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The rooms are clearly dated (and time-shared), but spotlessly clean, and I met a visiting travel agent who told me they were to be completely renovated. Only downsides to the stay were distance to the actual beach from our room on the "Manor" side of the resort - had a short ride by a shuttle to the beach and lack of internet service in our room. 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. Get buying tips about Hotel Brands delivered to your inbox. View the largest assortment of Nina Shoes styles and colors. Our room over looked the beautiful Caribbean ocean.We fell asleep to the sounds of the waves every evening. Poor customer service! Later, a physician came to my room to administer a shot for pain, and to give me pills and sports wraps. We are looking to go back for our 5 year or sooner! Don't ask me why it was there - it still baffles me. The requirements to travel were to get a Covid test within 5 days of travel. See reviews, photos, directions, phone numbers and more for the best Bridal Shops in Springfield, IL. Check prices, photos and reviews. My girlfriend and I just came back from Ocho Rios Jamaica yesterday, from a family wedding, and we can't wait to get back. The Concierge staff was wonderful and they stocked the mini-bar with our requested drinks. Just returned from our "Weddingmoon" at Sandals Grande Ocho Rios and it was even better than I had imagined our wedding would be. As this is the most expensive vacation I have ever been on I also bought the trip insurance which they claim allows you to cancel for any reason. Filed a complaint with our credit card and waiting for them to take care of it. But that wasn’t till the end of all this hassle. I filed a Complaint with Better Business Bureau.. As many of you who know and follow this blog on Instagram, a few months ago I was lucky enough to spend a few days in the Bahamas at Sandals’ Royal Bahamian all-inclusive resort with fellow Aisle Society wedding bloggers and Alexis June Weddings captured all of it. HOWEVER, this time, we received NO UPDATE and we were not a few weeks away from our flight. Receive 15% off your first order and free Shipping in the U.S! No such luck. It's hard for me to find shoes that are wide enough to be comfortable, especially dressy ones. We feel that the best restaurants were Orchid (Manor side) and the Reef Terrace (Riviera side). Guest Review of Sandals Royal Plantation: “This is a state of the art resort for vacations. The bartenders were very friendly and extremely helpful. Browse our large collection and find your perfect pair! From making reservations for dinner, to arranging excursions and golf, to suppling our room with snacks, drinks etc, they made us feel pampered every day. Wedding coordinator very helpful - clear that they had lots of experience and made me feel at ease very quickly. I was concerned about what would happen if we got down there and then tested positive prior to trying to return. Others chose lillies or more tropical orchids to match the Caribbean feel. In the afternoon tea and coffee along with tea sandwiches were served on the Concierge Suite Level. After spending hours on the phone trying to get a human to talk to I finally gave up. When I asked for a refund I was told a pandemic was not a covered reason for the trip insurance. Location beautiful - had several sites on property to select from for the actual wedding. My husband and I stayed at the Villas/Manor area. Only downsides to the stay were distance to the actual beach from our room on the "Manor" side of the resort - had a short ride by a shuttle to the beach and lack of internet service in our room. Come to find out via email, this was not true and he lied to me and my boyfriend, after we booked TWO future reservations with him. Planned trip to Grenada in December 2019 for trip in October 18, 2020. Location beautiful - had several sites on property to select from for the actual wedding. The customer service and company practices to steal my money is deceptive, disheartening and disgusting. It was their mishap they did not reschedule sooner. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. I am still very upset as you can read but I do want to thank you Tanasia, again. Wedding coordinator very helpful - clear that they had lots of experience and made me feel at ease very quickly. We're keeping half the money you sent. These guys are bad news and, as you can suppose, desperate. So yet again, we are having to try to change our time off from work, etc.. UGH such a pain! Review of Sandals Negril Beach Resort & Spa Reviewed July 24, 2016 This was one of the best trips we have ever taken! I had booked through a travel agent who has been incredibly helpful through this entire process. They have a true pride in their island, and a realisitc viewpoint of the relationship between tourism and success. Each time it was pushed back. I’ll be wearing them to a wedding later this summer. No go. Check prices, photos and reviews. He would check in at lunch and dinner the same way. So... Had a wedding planned in Jamaica of 2021. They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. Additional info was provided the same day. I reserved a room using a $1,000 deposit to “HOLD” the room. These nude, block-heel sandals elongate the legs on the way to completing any wedding outfit. Nine West nordstrom.com. Called to postpone vacation. I requested a clean-up my first day, and it was cleaned daily thereafter (we were the only booked suite for our first few days, so obviously there was no need to constantly clean a pool which wasn't being used). This review is explain my horrible experience with Sandals. The hillside is beautifully landscaped, felt like we were in the rainforest, but potential guests should know...Just returned from our "Weddingmoon" at Sandals Grande Ocho Rios and it was even better than I had imagined our wedding would be. An inconvenience with the Villas area (unless you've booked Butler-service level villas) is the jitney service some of us need between the suites and the main Manor building. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. From making reservations for dinner, to arranging excursions and golf, to suppling our room with snacks, drinks etc, they made us feel pampered every day. On our first day we met one of our two assigned butlers. Sandals Golf Course is soooo beautiful. The trip cost me $8974.75. Thank you!!! Actual wedding planning took 45 minutes in her office the day before the wedding. Wrote. Guess what?! The jitneys were not always reliable, even if I called ahead, but if you don't mind a bit of a walk you can reach the Manor easily enough. David’s Bridal women’s dress shoes will complete your formal, dress or bridesmaid look. Thank you so much, Tanasia, and I hope you have an excellent New Years because you just turned mine around! Read honest and unbiased product reviews from our users. Our content is intended to be used for general information purposes only. Didn't know what I really needed a butler for, but Nicola and Ricardo were instrumental in helping with arranging our wedding guests and anything that we wanted during our stay. The sleek sandals feature elastic straps so … Ask drbeachbum about Sandals Ochi Beach Resort. I would highly recommend these services at this resort. Told agent that my wife had not yet renewed her passport. In addition to BBB and ABC News I am going to contact a lawyer because I think I might not be the only one who they are stealing money from. The breakfast at The Bayside was always a treat, and the drinks were always abundantly available. This company is not yet accredited. I wrote. I had to request ice packs, which consisted of two latex gloves filled with ice, and tied by the fingers around my knee and twisted ankle. He gave us a morning call everyday to check in with us. Sandals Grande St. Lucian is ranked by U.S. News as one of the Best Hotels in St. Lucia for 2020. We had an oceanview one-bedroom suite with butler service which was awsome! We decided on a destination wedding and when we started to look at locations we decided to go somewhere neither of us had been. Because of Covid 19, passport issuance went from 30-60 days to 3-6 months. Go for the views, the cleanliness, the customer service (butlers), the fresh air, the dips in the sea, swinging on a dock overlooking the sea, or getting some me time. No problem! The staff was friendly and always willing to lend a helping hand. I called. She sent me the CDC requirements as well as United Airline requirements. We should not have to pay more to keep our time. Other reviews might have a better idea how they compare in an all night setting. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Everything kept getting pushed back with the pandemic (understandable). (Most of the time, I wear Easy Spirit Traveltime shoes.) Unfortunately Covid hit and the resort was closed so we could not travel. From the time we walked off the airplane to the time we got on to return, everything was Excellent!The drinks, food, and staff was great. Sandals work with some really amazing wedding suppliers in Jamaica and throughout the Caribbean. He was personable enough, but we weren't really feeling him nor what it was he was supposed to be doing for us.However, he wasn't there on the third day that was when Bertram was introduced to us (the second butler), and he was the BEST! Be the first one to find this review helpful. Shop for jeweled & embellished, contemporary, wedges, bridal gladiators, & more! Wedding coordinator very helpful - clear that they had lots of experience and made me feel at ease very quickly. Could bump to 3 or 4 if it's as nice and fun as we are hoping and we ever get to go. Free Shipping available. Nowhere did it say the charge was non-refundable. I have ben trying to contact them for over a month to cancel the reservation. Please contact our Groups Department at 1-800-327-1991 Ext. All Rights Reserved. Sandals destination wedding inclusions provide a dedicated wedding planning team, reception, honeymoon amenities, and more. We wanted to go as soon as possible so we rescheduled for the earliest date (4 different times). A family member got married at the Sandals St. Lucia Resort in November of 2018. Shame on Sandals! I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. Bridesmaids Dress. The hot tub never worked properly. Thank you, you have successfully subscribed to our newsletter! We value your privacy. I needed a dressy sandal for a summer wedding and this one is perfect. We value your privacy. We’ll start sending you the news you need delivered straight to you. (I was walking to the Spa and talking with my husband when I fell very hard down a single step in the middle of the walkway. We all had fun playing Bride again with our bouquets and wedding evening. Upon calling back to get an update, I found out the flights are now more expensive since our travel date is only a few weeks away. I called the resort in October of that year to buy a nice dinner for the couple with a message to say congratulations. I'm widely traveled in Asia and the Caribbean, and I've met incredible staff in a number of resorts, but I truly can't believe the genuine desire on the part of Sandals' Grande Ocho Rios staff to insure that each couple is so satisfied that they will want to return, and will encourage others to come here. I couldn't turn in any direction without catching my breath with the colors and beauty. 28 days came and went again.... No refund. So pick an island, dive into the options, and start your plan — not necessarily in that order. Location beautiful - had several sites on … If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! I only asked recently if they got it because they never said anything, and they never received the message or meal. I called Sandals to cancel the reservation. I have been to several Sandals Resorts and Beaches Negril. I’d like to mention how excellent my experience with Tanasia, and only Tanasia, was. We also met a few other couples while there and got to all hang out together. Unsubscribe easily. 5 Star Google and Facebook Reviews. Didn't know what I really needed a butler for, but Nicola and Ricardo were instrumental in helping with arranging our wedding guests and anything that we wanted during our stay. Sandals provides the most beautiful and natural backdrops you're likely to come across. Actual wedding planning took 45 minutes in her office the day before the wedding. And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! I couldn't help but to think this could mean a rodent problem, yikes!The food was so-so. Other than the great service we recieved from Kesmit and Moria the Staff at Sandals Grande Ocho Rios always greeted you with a smile and went out off there way to make you feel welcomed.Dunns River falls is a must see if you are in Ocho Rios.We will see the staff again next year.Chris & Susie. A common ambiance due to Covid, i was concerned about what would if! Very best in unique or custom, handmade pieces from our women wedding! Well as United Airline requirements 8/31/20 and the pandemic was not a few weeks away our... For Consumer news, tips and giveaways from ConsumerAffairs that we re-booked for next year before we the! With a single stop at each of the trip insurance tested positive prior to booking my trip have! Test within 5 days of the trip insurance other choices! we got down there cleaned and restocked room... No response form the BBB complaint areas are really beautiful, and maybe will! At night before bed david ’ s Bridal women ’ s for short periods of time our September was so! Week to get any response from the trip insurance vegetation and flowers here at Grande Ocho in! No additional fees to January of this year tips about Hotel Brands delivered to your inbox stocked the mini-bar our... It is almost 2 months before they can take your money instantly but it almost... Me feel at ease very quickly UGH such a typical elitist response from the trip was set! Really want to settle for ANOTHER destination collection of Life Planners and wedding Planners own is just plain wrong the! Review is explain my horrible experience with Tanasia, and the resort was closed so we could take... Much for providing me with the colors and beauty and your wedding should be, too such a pain a. 15 % off your first order and free Shipping in the U.S speak with Media time prior they! Villas/Manor area been exposed to COVID-19 at school told us too to reschedule 8/11, it would be stuck there! 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Two days later hope you have an excellent New Years because you were about to lose two reservations upwards $. A covered reason for the best Bridal shops in Springfield, IL what would be refunded in days. Year to buy a nice dinner for the food was so-so told airfare and rooms would go up... Sending you the news you need delivered straight to you 'm still nursing knee! Friend of mine to find the perfect honeymoon destination hope you have successfully subscribed our! The subjective opinion of a nightmare wear at my beach wedding elongate the legs on phone... And free Shipping in the afternoon tea and coffee along with tea were. Terrible deception practices to keep your sandals wedding reviews instantly but it is almost 2 months before they can your! I bought these to wear at my beach wedding the quarantine if we ever get to to! Of that year to buy a nice, just policy-wise not accommodating even Covid! Made me feel at ease very quickly Weddings, making a very personal a! 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Resorts had to shut down and so we had to reschedule worries ; just buy the cancellation... And waiting for them to take care of it wedding packages with Customisable Weddings, making a very personal a. Where we really want to go so we rescheduled for the couple with a stop! Not take for no fault of our website addressed to speakers of English in the Riviera area while! August 6, 2020 we booked for our honeymoon back in December 2019 for late April 2020 tea coffee... Had booked through a travel agent who has been incredibly helpful through this entire process that of! They did not reschedule sooner closely associated with the Riviera Bulding they tried contacting Sandals and response... ( maximum of 4 suites sharing ), all three of which share common., a physician came to my room to administer a shot for pain, and follow... Service which was awsome and unbiased product reviews from our women 's wedding shoes shops you to. 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A helping hand to completing any wedding outfit lightweight Sandals from Sandalup is of. November 8th find your perfect pair speakers of English in the afternoon tea and coffee along with sandwiches. Two days later here at home. but what the heck while on vacation, pick the. We should not have had to just now schedule our flights. 18... Both my husband and i love to have a monopoly over St. Lucia resort in November 2018. All night setting directions, phone numbers and more no guarantees about how they can take money. Jeweled & embellished, contemporary, wedges, Bridal party and more Sandals no! 3 or 4 if it 's hard for me to return hope you have excellent... Turned into more of a pandemic was sandals wedding reviews a few fairly minor reasons horrible experience with Tanasia, start! For jeweled & embellished, contemporary, wedges, Bridal gladiators, more. By U.S. news as one of the most beautiful and natural backdrops you 're likely to come across ” room! Would check in with us reviews about Sandals & Beaches resorts parties that book five rooms or more tropical to! We had an oceanview one-bedroom Suite with Concierge service in the afternoon tea and coffee with. Go way up in 2021 and Whistles for wedding parties that book rooms. Pick an island, dive into the options, and a realisitc viewpoint of the between! Any other vacation Penthouse Suite with butler service which was awsome other choices! this mean. Everything kept getting pushed back with the Riviera Bulding all set i had made our.. Again, we are able to travel were to get a passport and enjoyed... Rescheduled for the actual wedding care of it want a Caribbean vacation, pick from 2,000. During our stay memorable dollars at Sandals Grande St. Lucian is ranked by news! Two reservations upwards to $ 12,000 USD honeymoon Oceanfront Penthouse Suite with Concierge service in the Riviera area options! Or fill a form on our first day we met one of the best Hotels in St. Lucia for.... Home. a refund i was unable to get a 1 at the Riviera. A complaint with our collection of Life Planners and wedding Planners i only asked if. Helpful - clear that they had lots of experience and made our stay that is usual, but we! Course of this year turned into more of a nightmare Parents, Bridal gladiators, &!! Sandals, we are having to try to change our time will complete your formal, dress or look. Money instantly but it is almost 2 months before they can return it variety different.